St. Maarten’s Princess Juliana International Airport is setting yet
another aviation standard in the North Eastern Caribbean when it
introduces automated check-in kiosks in the check-in hall of its
terminal building. Already welcomed as cost and time savings mechanisms
by several of the airport’s airline partners, the kiosks will be
installed and operational as a representation of PJIAE’s newest focus on
improving passenger experience.
Supplied by SITA, the specialist in air transport communication and IT
solutions, these AirportConnect Kiosks offer multiple services to the
traveler while maintaining flexibility for airports and airlines. “The
aviation industry has welcomed airport self-service check-in kiosks, as
they improve passenger processing and customer service,” said PJIAE
President drs. Holiday. “They help to reduce facility congestion and
enable better use of check-in positions and gates. By providing
self-service check-in for low-needs passengers, such as a frequent
traveler with carry-on luggage, we are presenting our airline partners
with the ability to focus on customers who need greater assistance.”
AirportConnect integrates with other SITA services that are in use at
PJIA, including the Common Use Terminal Equipment (CUTE), SITA’s
shared-use network that enables airlines operating at the airport to
cross-utilize the check-in counters. Drs. Holiday said introducing the
Airport Connect kiosks represents a development that gives passengers
more freedom and responsibility and at the same time is an enormous cost
savings feature, all the while propelling the airport into an exciting
new-age era. He said the self check-in kiosks herald progress. “This
development represents our aim at remaining in the foreground of the
aviation industry in this region,” the PJIAE President said.
