As
a clear testimony that confidence in doing business at PJIA remains
high, destination management company “VIP Destinations” opened up shop
at the airport in November. Director Amy Adoptie says she has only one
objective: “To go the extra mile and do everything customers want. If we
have to dance in the meet-and-greet area to make them feel welcome at
arrival, then we’ll dance,” she says.
Ms. Adoptie, a mother of one, till early 2010 was Managing Director at
Island Reps. “I left because I wanted to spend more time with my
daughter. So I found a job with fewer hours,” she explains. Leaving the
airport turned out to be more difficult than she had foreseen. “People
knew that I was no longer with Island Reps, but some of them –who had my
private number still kept on calling my phone because they enjoyed the
service I used to give their customers.”
By the beginning of December though, business was promising. VIP
Destination has service agreements with one hotel on St. Maarten, two on
Anguilla and with the Star Clipper, a mast-boat that provides Caribbean
cruises. “That’s what we do. We get lists of arriving passengers from
the hotel and the Star Clipper and we make sure that these guests are
taken care of when they arrive,” says Ms. Adoptie.
The company has a staff of six which includes greeters who collect
passengers from the airport and escort them to their waiting vehicles
that take them to their end destinations, and drivers. “The future looks
bright. Our customers are happy with the service we provide. We’re doing
good and I hope we continue to grow,” she says. Maintaining a good
service level base, she adds, will always have her attention. “The
moment we start sliding where that’s concerned, we’ll lose business and
I will not feel happy doing what I do anymore.”
Ms. Adoptie is obviously proud that customers insisted she return to the
business. She recommends that companies that provide services at PJIA
make sure that their workers give their best. “I am not in it for the
money … because I was born to do this,” she says.
As
a clear testimony that confidence in doing business at PJIA remains
high, destination management company “VIP Destinations” opened up shop
at the airport in November. Director Amy Adoptie says she has only one
objective: “To go the extra mile and do everything customers want. If we
have to dance in the meet-and-greet area to make them feel welcome at
arrival, then we’ll dance,” she says.
